{"id":2986,"date":"2017-03-07T10:26:43","date_gmt":"2017-03-07T09:26:43","guid":{"rendered":"https:\/\/www.startups.ch\/en\/blog\/?p=2986"},"modified":"2017-03-07T10:26:43","modified_gmt":"2017-03-07T09:26:43","slug":"start-adviser-becomes-regular-customer","status":"publish","type":"post","link":"https:\/\/blog.startups.ch\/en\/start-adviser-becomes-regular-customer\/","title":{"rendered":"“When the start-up adviser becomes a regular customer”"},"content":{"rendered":"

Swisscom employs a nine-person advice team specialising in new businesses. The team helps customers in the exciting start-up phase and advises them about all aspects of communication and infrastructure. The experienced team members are as diverse as the start-ups that they advise \u2013 here we introduce four of them.<\/h2>\n

<\/p>\n

\"\"
\nNathalie Coccia<\/strong>, 32, joined the advice team in May 2015. She is responsible for the Ticino region, works in Bellinzona and advises new businesses in Italian and English.<\/p>\n

 <\/p>\n

Nathalie, what do you value most as a Swisscom start-up adviser? <\/strong><\/h3>\n

We don\u2019t offer run-of-the-mill advice from a production line, but we give time to every customer and try to understand their particular situation. I can help ambitious entrepreneurs to set up new companies by finding the right solution for every individual customer. It\u2019s a fascinating process.<\/p>\n

Should a start-up do anything to prepare for a consultation with you?<\/strong><\/h3>\n

The customer should think beforehand about how flexibly he wants to work, whether he is often out and about or works a lot from home \u2013 we will cover everything else in the consultation.<\/p>\n

Tell us about a memorable experience with a start-up that you have advised. <\/strong><\/h3>\n

Last year, I helped a clothing store. After the consultation and once the business was open, I visited the store in person to see how it was going. The customer was very surprised and delighted. I have been a regular customer ever since.<\/p>\n

 <\/p>\n

\"\"
\nJonas Mettler<\/strong>, 25, has been part of the team since summer 2016. He advises customers in St. Gallen in German and English.<\/p>\n

 <\/p>\n

Jonas, what piece of advice do you give to every start-up with regard to communication?<\/strong><\/h3>\n

Look to the future. Where do I see my start-up in the next few years? How many employees will I have? These questions need to be addressed so we can recommend a solution that can be flexibly adapted to the customer\u2019s needs.<\/p>\n

What do you enjoy about your work?<\/strong><\/h3>\n

The variety. From a one-man poodle parlour to an IT company with 20 employees \u2013 we get everything. Some of the start-ups we work with couldn\u2019t be more different from each other.<\/p>\n

Can you imagine creating a start-up yourself one day?<\/strong><\/h3>\n

Certainly! Being independent, using every ounce of your creativity, being your own boss \u2013 these are things I\u2019d love to do.<\/p>\n

What is your most valuable tip for someone starting a new business?<\/strong><\/h3>\n

Stick firmly to your idea. Not all start-ups are successful from the start. If you really believe in your idea, give it 110% from day one.<\/p>\n

 <\/p>\n

\"\"
\nSylvia Meister<\/strong>, 35, works in Lausanne and speaks German, French and English. She has been with the start-up advice team since it was founded six years ago.<\/p>\n

 <\/p>\n

Sylvia, what makes the start-up team special?<\/strong><\/h3>\n

The team is brilliant, we work very well together. We\u2019re a multicultural team with people of different ages and a wide range of interests.<\/p>\n

You\u2019ve been there from the start: has your work changed in the last few years? <\/strong><\/h3>\n

A lot has changed \u2013 our product portfolio has also become more varied. We always have to be up to date, which is why further training and coaching sessions are very valuable for us advisers.<\/p>\n

What can a start-up expect from a consultation with you?<\/strong><\/h3>\n

A sympathetic ear. We take the time to discuss everything together. I am fully responsible for the start-up and passionate about my job.<\/p>\n

 <\/p>\n

\"\"
\nNatascha Zowa, <\/strong>32, has been working as a start-up adviser in Bellinzona since summer 2016. She advises start-ups in German, Italian and English.<\/p>\n

 <\/p>\n

What do you find particularly exciting about start-ups, Natascha?<\/strong><\/h3>\n

Every new business is exciting and I love hearing the story behind it. How the decision was finally reached to go ahead with the plan to start the business.<\/p>\n

What three tips would you give a new business with regard to infrastructure? <\/strong><\/h3>\n
    \n
  1. Think early on about how you want customers to be able to contact you.<\/li>\n
  2. Ask yourself where you are going to store all your customer data.<\/li>\n
  3. Consider how you find it easiest to work.<\/li>\n<\/ol>\n

    Can you identify well with start-ups?<\/strong><\/h3>\n

    I can identify with them very well because I also manage an interior design workshop in my spare time. When you\u2019re starting out, you have so much on your plate \u2013 it\u2019s great to have someone who can think about your situation and give you sound advice.<\/p>\n

     <\/p>\n

    Have you just started a new business and want to benefit from the advice of our start-up team? <\/strong><\/p>\n

    Natascha, Sylvia, Jonas, Nathalie and their colleagues love to share their expertise and advise customers free of charge.<\/p>\n

    You can contact the advice team between 8am and 5pm from Monday to Friday on 0800 782 788 (free).<\/p>\n

    More information is available at swisscom.ch\/startup<\/a><\/p>\n

    Author: Tessa Meier, Swisscom (Schweiz) AG<\/p>\n

    \u00bb Swisscom.ch<\/a><\/p>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    Swisscom employs a nine-person advice team specialising in new businesses. The team helps customers in the exciting start-up phase and advises them about all aspects of communication and infrastructure. The experienced team members are as diverse as the start-ups that they advise \u2013 here we introduce four of them.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"\"When the start-up adviser becomes a regular customer\"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1],"tags":[],"jetpack_publicize_connections":[],"aioseo_notices":[],"views":2968,"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p54Pb1-Ma","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/blog.startups.ch\/en\/wp-json\/wp\/v2\/posts\/2986"}],"collection":[{"href":"https:\/\/blog.startups.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.startups.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.startups.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.startups.ch\/en\/wp-json\/wp\/v2\/comments?post=2986"}],"version-history":[{"count":2,"href":"https:\/\/blog.startups.ch\/en\/wp-json\/wp\/v2\/posts\/2986\/revisions"}],"predecessor-version":[{"id":2988,"href":"https:\/\/blog.startups.ch\/en\/wp-json\/wp\/v2\/posts\/2986\/revisions\/2988"}],"wp:attachment":[{"href":"https:\/\/blog.startups.ch\/en\/wp-json\/wp\/v2\/media?parent=2986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.startups.ch\/en\/wp-json\/wp\/v2\/categories?post=2986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.startups.ch\/en\/wp-json\/wp\/v2\/tags?post=2986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}